I absolutely give up and though this girl has tried her best to help me get a broken electric meter replaced, she is up against a brick wall working for this crazy company. I finally sent this email today…..
I have now entirely given up trying to get this faulty meter changed by UWDC. I first made UWDC aware of this problem on the 12th June 2010. It’s now six months down the line and I have wasted vast amounts of both time and energy trying to get a new meter fitted. It’s pathetic that UWDC haven’t managed to accomplish this straightforward procedure. I recognise that you have also tried to sort this out but, it seems, have also given up
Last weekend some tenants moved out of a property I have in Didsbury and the meter was found to be faulty. British Gas had changed it by Friday. It was that simple. 4 days. 4.
My tenants linked to this property are in limbo and I look inept. This is not my most favourite of looks. I have copied them into this email.
The last readings I gave UWDC were on 31 October 2009 – 33236 and 68241. I presume you have more recent ones as meter readers often called at the property. You have previously had all the dates for tenants, I won’t bore you with them again.
I have instructed Scottish Power to take over this account. They inform me that this meter problem does not preclude them from doing that.
I hope this will resolve this ridiculous situation.
Regards, Sian Astley
But funnier was that the other week, after I’d posted an angry anti-UWDC rant, I got this email from them, scolding me like a naughty school prefect being threatened with badge removal:
It has come to my attention that you have been posting disparaging or derogatory statements about Telecom Plus online, namely on Twitter and on web blogs.
I would like to remind you that this is in breach of our Policies and Procedures (see 5.1 Behaviour).
Please consider this as a first and final warning. Any future breach of this policy could result in the termination of your position.
Could you please acknowledge your receipt of this e-mail and confirm that any such remarks have been removed from both Twitter & any other web blogs.
Wayne Coupland, Executive Services Director
But these are simply my opinions as a customer given the nightmares I have had with UWDC.
‘My position’. Which position is this?
Good afternoon Sian
This email is in reference to your position as an Executive
Sound good huh? Sounds like a Very Important Title? It bloody isn’t!!!! My reply was…..
Then please divest me of this position, which you consider as a positive asset, and I don’t.It has never benefitted me in any way, it has never made me any money, and being part of UWDC has caused me and my tenants nothing but hassle.