Dear Landlords everywhere,
If anyone suggests to you joining UWDC, that’s the Utility Warehouse Discount Club – DON”T. Dear Christ, just don’t. Even if they tell you it’s easier to have all your accounts under one roof – it isn’t. Even if they tell you you’ll earn money – you won’t, it’ll COST you money cause you have to pay standing charges as a landlord. Even if they tell you the rates are cheaper for your tenants, they’re not unless you babysit your tenants and get them to request the ‘proper’ rate every time the tenancies change. Even if they say the bills are straightforward, they’re actually an utter nightmare and even their own staff can’t keep track of them, plus because they are monthly, they are always wrong and are never straightforward when someone moves in or out. Plus you can’t simply put an account ‘on hold’ when it’s empty or easily get a broken meter changed. I’m desperately trying to have the latter done at the moment and am banging my head against the wall now after THREE failed appointments. Felt the need to bang off an irate email……
Angry doesn’t even begin to cover it.
I’ve just had an unbelievable conversation with Jason from UWDC, the pinnacle of which, for me, was when he suggested that I had to start taking some responsibility for this situation. That’s the situation where I have had countless emails and telephone conversations trying to get a broken meter replaced by UWDC, where UWDC’s unhelpful and obstructive meter changing sub-contractors have refused to try and deal with the fact that this property is tenanted and therefore the meter section of the building is unoccupied. The situation where I am also trying to explain to two lots of tenants (old and new) why I have chosen to deal with a utility company which makes everyone’s life so difficult.
Is he having a laugh? I have been trying to sort this ludicrous situation out for 4 months, as with every stupid problem caused by UWDC on the 22 accounts I have with them. You are the only competent person in the organisation in my opinion, an organisation whose systems are geared so far from anything a landlord would want to have to deal with, that UWDC should actually be banned from accepting landlords accounts.
The engineer has apparently been and left again without ‘gaining entry’, even though my father was there in Flat 5 as I have stipulated in my email and my partner was in the cellars from 9.15am, at which time he sellotaped a large note to the front door with our two telephone numbers on it.
It’s a complete joke. To be honest I no longer give a monkey’s whether your engineers get in or not, and if they do want to get in, they will have to call me. I fail to see how UWDC can bill either tenant when you don’t have any meter readings.
My number, which you do have, is xxxxxxx
Excuse the boarded door, I MUST get that reglazed this week, but how obvious is that note??!!
That’s it now, I can take no more, I’ve had enough of these headaches. E-on, British Gas, Scottish Power? I don’t care, anyone else will do!!!!!